FAQ

1. THE DOING GOOD REWARDS PLATFORM

We are NOT a Top-up or Round-up. These schemes ask you at purchase time to top-up or round-up by giving a little bit more of your own money to a charity. With Doing Good Rewards, you don’t give extra money. You first save money and give a part of that saving to charity. It’s automatically done for you - our system is an automatic discount and automatic charitable donation. The donation is to YOUR nominated charity. How awesome is that!

We are an Australian Company that will change the world through everyday shopping with this game-changing platform to help charities, consumers and businesses.

The Doing Good Rewards platform is delivered on behalf of many clients/brands but is designed for consumers to use in everyday life, so that everytime you shop at participating merchants, you automatically save and send a portion of that saving to your nominated charity.

Participating merchants are from a wide variety of lifestyle categories from supermarkets to sunglasses, from alcohol to adventure, from dining to decorations,  from haircuts to health, from travel to theatre, from petrol to pets and much, much more ...

Covering big brands to local retailers, via online shopping, online eGift Cards & Movie Vouchers or simply shopping in store.

Register your payment card (Visa or Mastercard) – and every time you shop using your card at participating retailers, you will automatically save and automatically give part of what you save to your selected charity. 

Currently the DGR system capabilities has yet to reach instant donation to charities. At the moment at payment time, you pay the full amount and our team does a manual process to divide your funds for the discount (returned back on your card) and your nominated charity of choice.

At transaction payment time, you pay the full amount and our tech automatically rewards
you with a discount - part of this discount is donated to charity and the rest is paid back on your card or to your account (depending on your membership program).

You’ll be surprised at how much your donations to charity will quickly add-up through automatic discounts - then at Tax Time you claim them all back as they’re all tax deductible.

The primary benefit is Automatic Discounts and Donations. But there are other features that make the program work for you as you want.  

The website provides you 24/7 anytime-anywhere access. You can search for participating retail partners, go online shopping, or see your donations and transaction history.

Our eWallet stores your eGift Cards so you can access them quickly and easily.

2. HOW DOING GOOD REWARDS WORKS

It’s simple. You're automatically a member when you register and by registering one or more Visa or Mastercards. Then you shop via our website or at our direct retail partners – and watch how you automatically save and donate to your chosen charities.

1. Shop In-Store at our direct retailers and automatically save and give to your chosen charity, when you pay with your registered Visa or Mastercard

2. Buy discounted eGift Cards Online from our online retailers

3. Shop Online & receive discounts from our participating online retailers 

4. Buy discounted Movie Vouchers

Your Transaction history will appear on your Website Home Page, for more details, go to My Profile and My Transactions. You can see what transactions you’ve made, how much you have donated, and how much you have saved.

Depending on your membership provider, you will either:

A)     Receive your discount back on your card 7-10 days from the date of purchase. The time taken to process this is because it takes time for the retailer’s bank to send the funds to Visa or Mastercard and then on to your bank where your registered card is connected.

B)     Receive your discount monthly on your next membership fee, bill or onto your account.

Yes, Doing Good Rewards will recognise your physical card or your mobile card when you pay at an EFTPOS terminal or via online checkout.

In order to be eligible for a Discount you must.

i. make a purchase with a Participating Merchant

ii. use a Visa Card or Mastercard that is registered to a Doing Good Rewards program Account; and

For the best results:
1. When you use a physical card to make a purchase at a physical terminal, please  ensure that your purchase is made using the 'credit' function ('CR') for paymentat the time of purchase (whether or not your Visa, Mastercard or eftpos card is a credit card, debit card or prepaid reloadable card). Note that when you tap your card, the terminal automatically uses “CR”; or
2. Use your mobile based card, like a Visa, Mastercard of eftpos card on Google Pay,Samsung Pay, Apple Pay etc.

No, you just pay with your registered card - no need to show a membership card or app or anything to save. The retailer will charge you full price and you’ll receive the benefit later.

3. THE PARTICIPATING RETAILERS

Participating retail partners have agreed to provide discounts as promoted on the (Doing Good Rewards / Client / Partner) website. They provide these benefits for your shopping so that you automatically save and give to a charity of your choice. 

The retailers vary depending on where you shop

1. Shop In-Store at our direct retailers and automatically save and give to your chosen charity, when you pay with your registered Visa or Mastercard

2. Buy discounted eGift Cards Online from our online retailers

3. Shop Online & receive discounts from our participating online retailers 

4. Buy discounted Movie Vouchers.

4. AUTOMATIC DISCOUNTS & DONATIONS

You Save and Donate by buying from our participating retail partners in 4 ways:

1. With our In-Store direct retail partners. We are building a network of in-store retailers who will provide discounts - when you pay with your registered Visa or Mastercard, you will automatically save and donate to your chosen charity.

2. By buying our discounted eGift Cards. Buy as presents or for your own everyday shopping and percentage of your saving is donated to your chosen charity. 

3. Via Online Shopping. Receive discounts from our online retailers and donate a percentage of your saving is donated to your chosen charity.

4. Buy discounted Movie Vouchers online and donate a percentage of your saving is donated to your chosen charity.

Doing Good Rewards members don’t need to show a discount or a loyalty card or quote a promo code. When you pay at any of the Doing Good retail partners, our system checks if your Visa or Mastercard is registered on our system, and if it is the appropriate discount is automatically applied to you and your member record is checked so we can send the appropriate percentage of your saving to your selected charity/cause.

You can check your balance and transaction history at any time on the Doing Good Rewards/ Partner / Client Website. Click on the ‘My Profile’ button and ‘My Transactions’

Usually Within 24 Hours Of Your Purchase but it can sometimes take a few days for your transaction to clear between banks and appear on your Profile.

When you register, you will be able to choose who you wish to donate to, and in some cases what percentage of your discount you wish to donate. In some cases the percentage of donation is set for you by your Member Program. You can then update your charity/cause choice in the My Profile section at any time.

We will provide you monthly updates including a video and information from each charity to show you that the money has gone where it is intended. Plus at tax time every year, you will receive a summary of your tax-deductible donations for your charitable giving.

5. eGIFT CARDS

The reason is that if we provide the discount at checkout there is no way for us to divide up the discount and pass some of your saving on to your nominated charity. So the great news is by paying full price & allowing us to delay your discount slightly, you still receive it AND get to automatically donate some of your discount to your selected charity. And then you get all your automatic donations back at tax time - how good is that!

We’ve added the option to pay for online eGift Cards and Movie Vouchers by Bank Transfer EFT (via a service called Fast2Pay) so you don’t need to pay any merchant fees that are charged when you pay via Visa or Mastercard.

The good news is we can still track these payments and place the discount you receive either:

A)     back on your registered Visa or Mastercard, or

B)     on your next membership fee, bill or onto your account.

eGift Cards are great for presents or to save money on your own everyday purchases, you use them to pay when shopping in-store and sometimes online. 

Your eGift card is emailed to you as soon as we receive the funds. It also appears in your Gift Card eWallet at the same time.

Normally within 1-24 hours but it may be delayed 1-2 days depending on the funds clearing between banks. Once we receive payment, we issue the eGift Card within 1-24 hours.

Yes. The expiry date will be prominently displayed on the eGift Card itself.

6. SHOP ONLINE

Shop Online offers you a range of Online Stores to choose from to Shop, Save & Give. Simply select your favourite online retailer from our network, then click-through to go shopping. Because you have come from our website, you’ll automatically save & give to your favourite charity.

1. Browse through our network of Online Retailers and find where you would like to shop.

2. Click on the logo - you will then be linked directly to the Retailer’s Site.

3. Purchase the item(s) you want. Note, you will be charged full price at the time of purchase

4. The retailer recognises that you are from our program and are eligible for a discount

5. Your savings will automatically be put either:

- back on your registered card within 7 business days, or

- on your next membership fee, bill or onto your account during the next month.

Note: to get your discount, you must click-through to the online retailer via our site

1. You must click-through to the online retailer via our site. If you don’t we can’t track your purchase

2. Don’t shop via an incognito browser

3. Don’t disable or block cookies. We track your purchases by tracing your cookies from your browser

4. Shop straightaway to ensure the cookie tracking will work. If you compare prices or leave the tab open for a long time, the cookie tracking may break and you will not get your discount. 

5. Pay with your registered card.

7. DOING GOOD REWARDS MOVIE VOUCHERS

You can buy Movie Vouchers from Village, Events, Hoyts And Ace Cinemas. You can buy a wide range from Childrens to Adults to Gold Class/LUX. The discounts are variable across the range but are clearly listed beside each Movie Voucher.

8. PRIVACY

Doing Good Rewards is committed to protecting the confidentiality of your personal information. Refer to the Privacy Policy at the Doing Good Rewards website. We only collect personal information in order to provide services and products to you, to maintain and improve customer service and to advise you of other Doing Good Rewards offers, products or services which may be of interest to you. Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with the services and/or products you are expecting.

Yes, your card details are secure - all details are ‘tokenised’ so we never see your card information. All card data goes through our partner ‘Loyalty Now’ who are ‘PCI compliant’. Payment card industry (PCI) compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions.

9. FEES AND CHARGES

A) There are NO Joining or Subscription Fees.

B) However, depending on what payment method you choose, there may be a fee when purchasing Online eGift Cards, Movie Vouchers or from Online Partner Retailers. Where available there will be no fees when paying by Bank Transfer EFT via Fast2Pay, while if paying by credit card there may be a Merchant Fee (which will be clearly listed prior to payment).

10. CONTACT US

For general enquiries on the Doing Good Rewards / Client / Partner Platform or any of the Products / Services promoted, please either:

- head to the Contact Us page and complete the enquiry form,

- send an email to info@doinggoodrewards.com, or

- call the Customer Service Team on 1300 014 323

Loading